Lyka Pet Food Privacy Policy

In this Privacy Policy, ‘us’ ‘we’ or ‘our’ means Lyka Pet Food Pty Ltd and our registered office is at Suite 1, Level 18/227 Elizabeth Street, Sydney, NSW, 2000, Australia (ABN #56623082360).

We are committed to respecting your privacy. Our Privacy Policy sets out how we collect, use, store and disclose your personal information.

You may contact us at any time by writing to us at

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us.

We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information, including your credit card information.

What personal information do we collect?

We may collect the following types of personal information:

A) Personal Information

  • Your name
  • Your email address

B) Pet Information

  • Your pets name(s)
  • Your pets breed(s)
  • Your pets age(s)
  • Your pets weight(s)
  • Your pets activity level(s)
  • Your pets allergies and/or intolerances

C) Billing & Shipping Information

  • Mailing or street address
  • Telephone number
  • Credit card information

D) Other Information

  • Your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information
  • Details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries
  • Any additional information relating to you that you provide to us directly through our or indirectly through your use of our website or online presence or through other websites or accounts from which you permit us to collect information
  • Information you provide to us through customer surveys
  • Any other personal information that may be required in order to facilitate your dealings with us.

We may collect these types of personal information either directly from you, or from third parties. We may collect this information when you:

In addition, when you apply for a job or position with us we may collect certain information from you (including your name, contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract. This Privacy Policy does not apply to acts and practices in relation to employee records of our current and former employees, which are exempt from the Privacy Act.

Why do we collect, use and disclose personal information?

We may collect, hold, use and disclose your personal information for the following purposes:

  • To enable you to access and use our website and services;
  • To operate, protect, improve and optimise our website and services, business and our user experience, such as to perform analytics, conduct research for advertising and marketing purposes;
  • To send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
  • To send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;
  • To administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
  • To comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and
  • To consider your employment application

We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.

Do we use your personal information for marketing?

We and/or our carefully selected business partners may send you direct marketing communications and information about our products and services. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act.

You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (e.g. an unsubscribe link).

To whom do we disclose your personal information?

We may disclose personal information for the purposes described in this privacy policy to:
1) Our employees;
2) Third party suppliers and service providers (including providers for the operation of our websites and/or our business or in connection with providing our products and services to you);
3) Professional advisers, dealers and agents;
4) Payment systems operators (e.g. merchants receiving card payments);
5) Our existing or potential agents, business partners or partners;
6) Our sponsors or promoters of any competition that we conduct via our services;
7) Anyone to whom our assets or businesses (or any part of them) are transferred;
8) Specific third parties authorised by you to receive information held by us; and/or
9) Other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

Disclosure of personal information outside Australia

We may also disclose your personal information to recipients that are located outside of Australia, including to cloud providers, website hosting companies and website developer companies located outside of Australia.

We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles.

Using our website and cookies

We may collect personal information about you when you use and access our website.

While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.

We may also use ‘cookies’ or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.

We may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under the Privacy Act. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.

How do we protect your personal information?

We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. For example, we have measures in place to manage security risks such as encryption and auditing and monitoring of internal staff access to personal information. However, we cannot guarantee the security of your personal information.


Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.

Accessing or correcting your personal information

You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.

If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

Making a complaint

If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint.

How we will handle a complaint

We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.

Contact Us

For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us by emailing

Effective: 12 November 2020

Lyka Pet Food Terms

Thank you for visiting our website ( This website is owned and operated by Lyka Pet Food Pty Ltd and our registered office is at Suite 1, Level 18/227 Elizabeth Street, Sydney, NSW, 2000, Australia (ABN #56623082360).

By accessing and/or using this website and related services, you agree to these Terms and Conditions, which include our Privacy Policy. You should review our Privacy Policy and these Terms and Conditions carefully and immediately cease using our website if you do not agree to these Terms.

In these Terms, ‘us’, ‘we’ and ‘our’ means Lyka Pet Food.

You may contact us at any time by writing to us at

Account membership & communication

By registering your details on our website, you become a registered member. You must be a registered member to subscribe to our services and access certain features of our website.

When you register and activate your account, you will provide us with personal information such as your name, email address and telephone number. You must ensure that this information is accurate and current. We will handle all personal information we collect in accordance with our Privacy Policy.

When you register and activate your account, we will provide you with a username and password. You are responsible for keeping this user name and password secure and are responsible for all use and activity carried out under this user name.

To create an account, you must be:

  • At least 18 years of age;
  • Possess the legal right and ability to enter into a legally binding agreement with us; and
  • Agree and warrant to use the website in accordance with these Terms and Conditions.

By visiting our website or communicating with us via email, you consent to receiving electronic communication from us. As an account member, you also consent to our communication via SMS text messages, for us to better serve your subscription.

Collection notice

We collect personal information about you in order to process your registration, provide you with our subscription service and for purposes otherwise set out in our Privacy Policy at

We may disclose this information to third parties that help us deliver our services (including information technology suppliers, communication suppliers and our business partners) or as required by law. If you do not provide this information, we may not be able to provide all of our subscription service to you.

We may also disclose your personal information to recipients that are located outside of Australia, including to cloud providers, website hosting companies and our employees located in other countries.

Our Privacy Policy explains: how we store and use, and how you may access and correct your personal information; how you can lodge a complaint regarding the handling of your personal information; and how we will handle any complaint.

If you would like any further information about our privacy policies or practices, please contact us at

By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in the Privacy Policy and these Terms and Conditions.

Accuracy, completeness and timeliness of information

The information on our website is not comprehensive and is intended to provide a summary of the subject matter covered. While we use all reasonable attempts to ensure the accuracy and completeness of the information on our website, to the extent permitted by law, including the Australian Consumer Law, we make no warranty regarding the information on this website. You should monitor any changes to the information contained on this website.

We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this website or a linked website. You must take your own precautions to ensure that whatever you select for your use from our website is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems.

We may, from time to time and without notice, change or add to the website (including these Terms and Conditions) or the information, products or services described in it. However, we do not undertake to keep the website updated. We are not liable to you or anyone else if errors occur in the information on the website or if that information is not up-to-date.


Our subscription can only be purchased on our website. You must be a registered member to subscribe to our service.

We offer different subscription packages on our website, with tailored food amounts, pricing and shipping schedules. We have the right to change prices and subscription packages at any time.

Our subscription packages are our recommendations for your pet, based on the pet information you provided. Your subscription is your personal subscription and not transferable, and cannot be re-sold.

Once your subscription is placed, you will receive electronic confirmation from us.

You must pay for your subscription with either a credit or debit card (MasterCard, Visa or AMEX). We may change the accepted payment methods at any time.

You acknowledge that your subscription has an ongoing payment, which can be paused or cancelled from your account login, or by contacting us on

Deliveries and Returns

Products ordered from us can be delivered to the postcodes we are able to ship to within Australia and may change from time to time. Our deliveries exclude PO boxes at this time.

Products will be delivered by our third-party courier. We reserve the right to not deliver to all locations and will tell you if we can deliver to your address when you register on our website.

Delivery dates for your first box are visible on our checkout screen and can be modified by you before your initial purchase. Future deliveries run on a regular frequency and are visible to you within your customer account. This includes the costs of your future boxes and your delivery dates and times.

You will not hold us responsible for any delivery delays that are outside of our control.

Any missing deliveries should be reported to our Customer Care team by emailing us on

You acknowledge that the products are perishable and once delivered you must take all the necessary steps to ensure the products are stored according to our recommendations and we are not liable for any products that spoil due to poor storage once they have been delivered.

We take customer satisfaction and care incredibly seriously and want to ensure you have the best experience when receiving products from us. If you are dissatisfied at any time, please email our Customer Care team at We reserve the right to not refund, credit, or discount your account if we believe the product was sent to you in a suitable condition and it was as specified as per the order you made with us. Due to the nature of the product and its perishability, we do not accept returns.


You can cancel your subscription at any time by logging into your customer account.

Your credit card will be charged a few days before your box is prepared and delivered to you, with the exception of your first delivery, in which case you are charged at the time of purchase. You can find your exact delivery date within your customer account.

If you cancel your subscription, you will not be eligible for a pro-rated refund based on the unused days of your subscription.

If you wish to make changes to your subscription before your next delivery, you must do so before the cut-off date indicated within your customer account, and before your account is charged.

Member and introductory offers and discounts

We may offer new and/or existing customers special offers from time to time.

Introductory offers are only available to new users of the website. Previously registered users do not qualify for additional offers, unless expressly stated. "Previously registered users" refers to any combination of: a user with a customer account with Lyka Pet Food, a credit or debit card, a credit or debit card holder, or a delivery address that has previously received a delivery from Lyka Pet Food.

We reserve the right to cancel any special offer, introductory offer or discount at any time without notice.

At our discretion, we may restrict or prevent users from entering into our offers for any reason.

Promotional offers and discounts are available for limited time periods only.

After any discounted offer, you will be charged the full subscription price for subsequent orders, unless explicitly stated by us and whilst your subscription is still Active.

Refer a friend scheme

Our Refer a friend scheme (also known as 'Refur a Friend') allows existing customers to share unique codes with their friends and family to enable them to claim a discount on their first Lyka box.

Discounts can only be used by new customers who have not previously had a Lyka Pet Food account or received a Lyka Pet Food delivery.

Existing customers cannot use friend codes and customers cannot apply their own unique code on their account.

As a Lyka Pet Food customer, you can refer multiple friends and are not limited on the amount of Sardine Snaps you will receive in your future boxes. Lyka Pet Food will endeavor to deliver the correct number of Sardine Snaps in accordance with your successful referrals, but by joining our refer a friend scheme, you accept that Lyka Pet Food may be constrained by the number of Sardine Snaps we can include in your future boxes from time to time.

A 'successful' referral occurs when your friend or family member signs up to Lyka Pet Food using your unique referral codes and then orders their first Lyka box. A unique referral code can be claimed by either using the unique link they receive from their friend, or by entering their friend's name at the checkout.

You will not be able to use a referral code or take advantage of any discount or offer if you are a previously registered user of the website as stated within 'Member and introductory offers and discounts' as per the above.

We reserve the right to put any user accounts on hold and prevent outgoing deliveries, and remove/change unique customer codes where we detect 'gaming' or abuse of our Refer a Friend scheme.

Bespoke promotions and competitions

For certain campaigns, promotions or contests, additional terms and conditions may apply. If you want to participate in such a campaign, promotion or contest, you need to agree to the relevant terms and conditions applicable to that campaign, promotion or contest. In case of any inconsistency between such terms and conditions and these Terms and Conditions, those terms and conditions will prevail.

Linked sites

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we do not endorse and are not responsible for the content on those linked websites and have no control over or rights in those linked websites.

Intellectual property rights

Unless otherwise indicated, we own or license from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in this website and in all of the material (including all text, graphics, logos, audio and software) made available on this website (Content).

Your use of this website and use of and access to any Content does not grant or transfer any rights, title or interest to you in relation to this website or the Content. However we do grant you a licence to access the website and view the Content on the terms and conditions set out in this Agreement and, where applicable, as expressly authorised by us and/or our third party licensors.

Any reproduction or redistribution of this website or the Content is prohibited and may result in civil and criminal penalties. In addition, you must not copy the Content to any other server, location or support for publication, reproduction or distribution is expressly prohibited.
All other use, copying or reproduction of this website, the Content or any part of it is prohibited, except to the extent permitted by law.

No commercial use

This website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products or services contained within this website. You may not use this website, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website.

Unacceptable activity

You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our website, including but not limited to:

  • Any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual’s consent) or any other of the legal rights of individuals;
  • Using this website to defame or libel us, our employees or other individuals;
  • Uploading files that contain viruses that may cause damage to our property or the property of other individuals;
  • Posting or transmitting to this website any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party’s systems or network security.

If we allow you to post any information to our website, we have the right to take down this information at our sole discretion and without notice.

Warranties and disclaimers

To the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations about this website or the Content, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this website will be secure.

We reserve the right to restrict, suspend or terminate without notice your access to this website, any Content, or any feature of this website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.


To the maximum extent permitted by law, including the Australian Consumer Law, in no event shall we be liable for any direct and indirect loss, damage or expense – irrespective of the manner in which it occurs – which may be suffered due to your use of our website and/or the information or materials contained on it, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.

Jurisdiction and governing law

Your use of the website and these Terms and Conditions are governed by the law of New South Wales and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in New South Wales.

In Australia, our goods and services come with guarantees that cannot be excluded under the australian consumer law. nothing in these terms and conditions purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian competition and consumer act and other laws. Any and all other warranties or conditions which are not guaranteed by the Australian consumer law or the competition and consumer regulation 2010 are expressly excluded where permitted, including liability for incidental or consequential damages caused by breach of any express or implied warranty or condition.

Effective: 12 November 2020

Puppers who live their best life run, twirl and bounce on fresh food. Puppers who live their best life run, twirl and bounce on fresh food. Puppers who live their best life run, twirl and bounce on fresh food.


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